Frequently Asked Questions

During checkout our complete cancel and rescheduling policies are outlined. For basic classes you have up to one week before a class to cancel without a fee. Any basic class canceled within a week of class will be charged a $20 fee. For advanced classes (ACLS/PALS), you must cancel within two weeks of class or there is a $50 fee. The fee is for reprinting of certification cards, finding replacement students for class, and mandatory administrative fees. Please note due to vendor and AHA stipulations there are no refunds able to be given for online/blended learning keycodes.

Currently during Covid there is no charge to reschedule if you are sick, exposed or otherwise not feeling well.

We are happy to help ensure you receive the correct certification class and card that you need. It is always best to check with your employer or licensing agency before booking. Heartsaver/Standard CPR/AED and First Aid classes will certify those who are not healthcare professionals and need this for their job. There are special cards if you are a student, teacher/staff of a K-12 school or a childcare provider and as long as you select one of the options at checkout we will get you the card you need. Healthcare Providers should take the BLS or ACLS/PALS courses as required for their job. Always check with your employer or agency first and feel free to ask us questions prior to registering.

Yes! Our Standard, Lay-Responder or Heartsaver Pediatric CPR/AED with First Aid classes cover adult, child and infant CPR/AED and meet both DHS Rule 2 and 3 of the MN Childcare laws.

All of our classes are taught by experienced professionals who can knowledgeably speak about real world CPR and First Aid. We are accredited by the Better Business Bureau, are licensed, insured, and certified to teach in MN and offer unparalleled prices and customer service.

If you are required to have CPR or First Aid certification, your employer should have the standards and requirements for you. Please review these before selecting a course. With that in mind, classes are broken into standard (lay responder) and Healthcare Professional courses. First Aid certification is generally encouraged but not required unless you are a daycare provider, teacher, or have specific requirements for it. If you still have questions, please feel free to contact us.

We strive to have some of the most competitive prices in the metro and all of our courses follow American Heart Association or American Red Cross standard class lengths. For a complete listing of our courses and prices select the course to start the registration process.

The American Heart Association changed the standards for certification/re-certification in 2010 and 2015. There is very little difference in the length of the course between renewal/initial, so all of our courses are taught as initial offerings. At checkout however, you may indicate if you are re-certifying. This will let the instructor gauge the level of experience for the class which can speed things up.

Our classes are quite popular and fill up fast, for this reason prepayment is required to reserve your seat. The quickest, most secure method is to pay via our secure website, however you can choose to pay over the phone or mail payment by contacting us.

Yes! We specialize in on-site, mobile training at other locations. We would like a minimum of 6 participants to come to your home or business for the class, but this is negotiable. For more information please go HERE

All of our classes are taught to American Heart Association / American Red Cross Standards which meet or exceed any requirements for CPR/AED/First Aid any employer may have. The American Heart Association is generally the only standard that is accepted in the Healthcare Field and exceeds the course requirements of the American Red Cross. All Certification cards are valid for 2 years. Please note the AHA and ARC now use Electronic, E-cards, for certification. This is a faster, safer and more efficient way of offering certification. You are able to print out this certification if desired or you can contact us before your class if you want a paper card instead of electronic. You will be emailed your certification card within one week.

This is explained in the checkout process of each class. The AHA requires everyone to have access to the course book before, during and after class which is the responsibility of the student. Information on text purchases is provided in your confirmation email.

For our Lay Responder (standard, non-healthcare related) courses, there is an optional written test. If your employer wants a written test completed please let us know, otherwise you simply must attend the entire class and demonstrate all skills that are taught to obtain your certification card. For Healthcare Professional Classes (BLS, ACLS, PALS), there are written and practical exams that must be completed. You must score an 84% or higher to pass. Those who do not pass may be asked to study the material and test again on another day. You are allowed one re-testing or remediation session free of charge before having to pay for the course again.

The AHA now uses a safer, faster and more secure method for delivery of certification cards, E-cards. Within one week of class (usually sooner) your card will be e-mailed to you from the AHA, you can choose to print it or can save and forward to your employer. If you do not want an E-card you must let us know before class.

CEU’s are Continuing Education Units that are often times required in the Healthcare Field to keep a particular license. The number of hours you are in class you can generally claim for your license renewals. Your certification card is adequate and valid proof of your hours and completion, however, some individuals still prefer to have a separate certificate printed that provides this information. For those who would like this extra certificate, you may elect to have this E-mailed to you after class by selecting the option to add a CEU at checkout. None of the optional course add-ons are required and it is still up to the individual to check with their agency to see if the CEU is what they need for recertifications. If you have already registered and still want to add a CEU (or other product add-on) click HERE.

No problem! As long as you were certified with our agency we can (e)mail you a new card. Please click HERE to fill out a form and then be sure to complete the process to pay the fee and have your card mailed. If you were certified by another agency you must contact them for a card as we cannot issue one.

We require BLS as a pre-requisite and cap our classes off at 6 students and include online pre-coursework. This coupled with limited breaks and we are able to obtain certification in one full day. We follow all American Heart Association guidelines, including course length.

Please contact us and we will be happy to help.

We offer initial instructor and renewal instructor courses quarterly / as needed. Current instructors may also renew with us. We offer many valuable teaching and tracking tools to make instructing easier. Visit this link to start the process.

We have expanded and evolved outside of the Twin Cities MN Metro area due to high demand for our high quality and low cost courses. Conducting courses in other regions on a regular basis it only made sense to take on a broader name from Twin Cities Safety, so HeartCert was born! We continue to offer the same great courses at unbeatable prices, it’s just a small name change.